Support Center

Prepay History

Last Updated: Apr 14, 2016 10:16AM CDT
To view your prepay amounts or add a prepay amount to use when filing forms, please follow these steps:
  • First, log into your account.
  • From the menu on the left, Select History -> Prepay History.

  • You will see all the prepaid fees that you paid on the account, the date, and the amounts.
  • If you have a prepaid balance or a credit, it will appear on the left.  

  • If you need to add credits to your account, click on Prepay Now.
  • A pop-up will ask the amount you want to load in the account and your debit/credit card information.
  • Click Prepay after filling in your debit/credit card information

**The prepay balance can be used by you and/or your member users

***We can refund your remaining balance. Email us at to let us know that you have finished filing and want a refund of the remaining balance. A refund can take 3-5 business days to post to your account. 

Contact Us

  • Call us @ 877-811-ETAX (3829).
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